JunoAI Innovations, LLC ("we," "our," or "us") operates OurTurn.ai ("OurTurn"), a custody scheduling and co-parenting coordination platform designed to help separated families manage shared parenting responsibilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (ourturn.ai) and any related services (collectively, "Services").
Given the sensitive nature of family and custody information, we take extraordinary measures to protect your privacy and the privacy of your family members. By using our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you create an OurTurn account, we collect:
Name and email address
Phone number (optional)
Profile information from authentication providers (Google, Apple)
Account credentials and authentication data
Timezone and notification preferences
Family and Custody Information
To provide our custody scheduling services, we collect:
Children's names and basic information (age, school, special needs)
Co-parent contact information
Custody schedule and calendar events
Parenting time arrangements
Pick-up and drop-off locations
Special events and holidays
Notes and reminders related to parenting activities
Financial Information
For expense tracking features, we collect:
Shared expenses and payment records
Expense categories and descriptions
Reimbursement requests and split calculations
Payment preferences (we do not store credit card information)
Documents and Communication
You may upload and store:
Custody agreements and court orders
Medical records and insurance information
School documents and report cards
Communication logs between co-parents
Messages and notes within the platform
Automatically Collected Information
We automatically collect:
Log data (IP address, browser type, operating system)
Device information (device type, unique device identifiers)
Usage data (pages visited, time spent, features used)
Location data (only if you grant permission, for pick-up/drop-off features)
Newsletter and Marketing
If you subscribe to our newsletter or marketing communications:
Email address
Communication preferences
Engagement data (email opens, clicks)
Third-Party Authentication
Google OAuth and Calendar Integration
We use Google OAuth for authentication. When you sign in with Google, we access:
Your basic profile information (name, email, profile picture)
Your Google account email for authentication purposes
Google Calendar (read-only): View your calendar events to display them alongside your custody schedule and identify scheduling conflicts
Important: Our Google Calendar integration is currently read-only. We can view your calendar events to help you coordinate schedules, but we cannot create, modify, or delete events in your Google Calendar. Two-way synchronization (allowing OurTurn to update your Google Calendar) will be available in a future update.
We do not access or store your Google password. Google's use of your information is governed by Google's Privacy Policy.
Apple Sign-In
For iOS users, we offer Sign in with Apple. When using this option, you can choose to share or hide your email address. We only receive the information you choose to share.
How We Use Your Information
We use the information we collect to:
Provide and maintain our custody scheduling and co-parenting Services
Facilitate communication and coordination between co-parents
Generate and manage custody schedules and calendars
Track and calculate shared expenses
Store and organize important family documents
Send notifications and reminders about schedules and events
Authenticate users and manage accounts
Respond to your inquiries and provide customer support
Improve and optimize our Services based on usage patterns
Detect, prevent, and address technical issues
Protect against fraudulent or illegal activity
Comply with legal obligations and court orders
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. Your custody and family information is extremely sensitive, and we treat it with the utmost confidentiality. We may share your information only in the following limited circumstances:
Between co-parents: Information related to custody schedules, expenses, and child-related matters is shared between designated co-parents within your family account
With your explicit consent: We may share information with third parties only with your clear, informed consent
Service providers: We may share limited information with trusted third-party vendors who perform services on our behalf (hosting, customer support, Umami Analytics for privacy-focused website analytics) under strict confidentiality agreements
Legal requirements: We may disclose information if required by law, court order, subpoena, or valid legal process
Protection of rights: We may disclose information to protect our rights, privacy, safety, or property, and that of our users or the public
Business transfers: In connection with any merger, sale, or transfer of company assets, with continued privacy protections
Important: We will never share your information with the other parent beyond what is necessary for co-parenting coordination. Documents you mark as "private" are never shared with your co-parent.
Data Security
Given the sensitive nature of custody and family information, we implement bank-level security measures to protect your data:
256-bit AES encryption for data at rest
TLS 1.3 encryption for all data in transit
Multi-factor authentication (MFA) support
Regular security audits and penetration testing
Access controls and role-based permissions
Secure development practices and code reviews
Regular backups with encrypted storage
SOC 2 Type II compliance (in progress)
Intrusion detection and monitoring systems
Data segregation between family accounts
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information using industry-leading practices, we cannot guarantee absolute security.
Service Protection and Anti-Abuse
To protect our Services and users from abuse, fraud, and unauthorized access, we implement the following measures:
Rate limiting: We limit the number of requests from individual IP addresses to prevent automated abuse
IP geolocation: We may resolve IP addresses to approximate geographic locations to detect suspicious patterns and protect against fraud
Request validation: Form submissions are validated for completeness and checked against known abuse patterns
Duplicate detection: We detect and limit duplicate submissions to prevent spam and abuse
Bot detection: We use technical measures to distinguish between human users and automated systems
This information is used solely for service protection and is not shared with third parties except as required by law or to prevent imminent harm.
Children's Privacy (COPPA Compliance)
OurTurn is designed to help parents coordinate custody of children, and we take children's privacy extremely seriously:
No direct child accounts: Children under 13 do not create their own accounts or log in directly
Parental control: All information about children is entered and controlled by a parent or legal guardian
Minimum necessary information: We collect only the information necessary to facilitate custody scheduling and co-parenting
No marketing to children: We do not send marketing communications to children
Limited sharing: Children's information is shared only between designated co-parents in the custody arrangement
Parental access: Parents can review, modify, or delete their children's information at any time
Data retention: Children's data is retained only as long as necessary for custody coordination purposes
If you believe we have inadvertently collected information from a child under 13 without proper parental authorization, please contact us immediately at [email protected].
Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request access to your personal information and custody data
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Portability: Request a copy of your data in a portable format (CSV, JSON)
Export: Download your custody schedule, expenses, and documents
Opt-out: Opt-out of marketing communications and non-essential notifications
Account closure: Close your account and request data deletion
To exercise these rights, please contact us at [email protected] or through the account settings in the OurTurn application.
Important for co-parents: Deleting your account may affect custody coordination with your co-parent. We recommend communicating with your co-parent before account closure.
Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:
Active accounts: Data retained while your account is active
Legal requirements: Custody agreements and court-related documents may be retained longer if required by law
After account deletion: Most data deleted within 30 days; some records retained for legal compliance (e.g., financial records for 7 years)
Backup retention: Encrypted backups retained for 90 days for disaster recovery
Communication logs: Retained for accountability and dispute resolution purposes
You may request deletion of your account and associated data at any time. Please note that some information may be retained if required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
International Data Transfers
Our Services are operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer, processing, and storage of your information in the United States.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information we collect, use, and disclose
Right to delete personal information (subject to legal exceptions)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
For users in the EEA, our legal bases for processing your information include:
Contract performance: Processing necessary to provide the Services you requested
Consent: You have given clear consent for specific processing activities
Legitimate interests: Processing necessary for our legitimate interests (fraud prevention, service improvement)
Legal obligation: Processing required to comply with legal obligations
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by:
Posting the new Privacy Policy on this page with an updated "Last updated" date
Sending an email notification to your registered email address
Displaying a prominent notice within the OurTurn application
Your continued use of our Services after any changes indicates your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or how we handle your custody and family information, please contact us: