Back to Home

Help Center

Learn how to use OurTurn.ai to simplify co-parenting coordination.

Getting Started

Set up your family account and invite your co-parent

  • Create your account using Google, Apple, or Microsoft sign-in
  • Complete the onboarding wizard to add children and create your first schedule
  • Invite your co-parent via email to join the family
  • Both parents have equal access to all information

Custody Schedules

Create and manage your custody arrangements

  • Choose from common patterns: 50/50 weekly, 2-2-3, 2-2-5-5, or custom
  • Set exchange times and locations
  • Configure first right of refusal hours
  • View custody calendar with color-coded parent time

Managing Children

Add and update your children's information

  • Add children with name and date of birth
  • Track custody percentages per child
  • Store medical and school information
  • Add notes and important details

Expense Tracking

Track shared expenses and split costs fairly

  • Log expenses with category, amount, and description
  • Upload receipt photos for documentation
  • Automatic split calculation based on custody percentage
  • Export expense reports for court or tax purposes

Communication Log

Keep a documented record of all messages

  • Send messages through the app for a documented record
  • Messages cannot be edited or deleted - perfect for legal records
  • Both parents can see when messages were read
  • Export message history as PDF for court documentation

Calendar Sync

Sync custody schedule to your phone calendar

  • Generate an iCal feed URL from Settings
  • Add to Google Calendar, Apple Calendar, or Outlook
  • Choose full calendar, custody only, or events only
  • Calendar updates automatically when schedule changes

Frequently Asked Questions

How do I invite my co-parent?

Go to your Family Members page and click "Invite Co-Parent." Enter their email address and they'll receive an invitation to join your family account. Once they accept, they'll have full access to schedules, expenses, and messages.

Can I change my custody schedule?

Yes, you can edit or create new schedules at any time from the Schedules page. Changes are immediately visible to both parents. You can also deactivate old schedules while keeping them for historical reference.

Are my messages legally admissible?

OurTurn's communication log is designed with documentation in mind. Messages cannot be edited or deleted, and we maintain complete audit logs of all activity. Many families use exported message histories as documentation in legal proceedings. Consult with your attorney about specific requirements in your jurisdiction.

How do expense splits work?

Expense splits are calculated based on your custody percentage. For a 50/50 arrangement, expenses are split evenly. For other arrangements (like 70/30), expenses are split proportionally. You can see running totals and who owes whom on the Expenses page.

Can I use OurTurn on my phone?

Yes! OurTurn works in any mobile web browser. Simply visit your family URL (like yourfamily.ourturn.ai) on your phone. You can also sync your custody calendar to your phone's calendar app using the Calendar Sync feature in Settings.

Is my data secure?

Absolutely. We use bank-level encryption for all data, secure authentication through Google, Apple, or Microsoft, and follow industry best practices for data security. Your family's data is stored in an isolated database accessible only to your family members.

Still have questions?

Our support team is here to help you get the most out of OurTurn.

Contact Support